Our service
- Product Consultation
Content: Our professional team provides detailed product information and usage recommendations to help customers choose the most suitable soft packaging products for their needs.
Methods: Telephone consultation, online customer service, email, face-to-face communication.
- Customized Solutions
Content: Provide personalized products and solutions based on specific customer needs.
Method: Requirements analysis meeting, personalized design proposal, and proposal demonstration.
- Trial and Demonstration
Content: Provide product trials and on-site demonstrations to help customers gain a clear understanding of product features and advantages.
Method: Product trial, on-site demonstration, online demonstration video.
- Order Processing
Content: Ensure accurate processing and timely delivery of orders, provide real-time order status tracking.
Method: Online order system, order confirmation notification, real-time logistics tracking.
- Technical support
Content: Provide full technical support and answer any questions customers may encounter during use.
Methods: Telephone support, online support, technical documentation.
- Quality Assurance Services
Content: Provide product warranty services to protect customer rights.
Method: Free maintenance and replacement services within the warranty period.
- Customer Feedback and Improvement
Content: Collect customer feedback and continuously improve product and service quality.
Method: Customer satisfaction survey, feedback channel, improvement plan.